Privacy Policy

Last Updated: November 2025

Welcome to Haven Pelvic Health, LLC (“Haven Pelvic Health,” “we,” “our,” or “us”). We value your trust and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit information through a contact form, or receive care from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, such as your name, email address, phone number, and any health concerns you share through our contact form.

We also collect non-identifiable information automatically through Squarespace Analytics and Google Analytics, including your IP address, browser type, and general browsing behavior. This helps us improve our website and user experience.

How We Use Your Information

Your information is used to communicate with you, respond to inquiries, and provide information about our services. We may also use non-identifiable data to understand site performance and improve functionality.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information is used solely for the purposes of supporting your care and communication.

Disclosure of Information

Haven Pelvic Health does not share any client information with outside organizations except:

  • With your explicit consent,

  • When required by law (e.g., subpoenas, court orders, or government requests),

  • To enforce our policies or protect our rights and safety, or

  • When necessary to comply with HIPAA and professional standards.

We may share limited, de-identified, or aggregated website analytics data for service improvement. No personal or health information is included in this data.

HIPAA and Health Information

Haven Pelvic Health, LLC is a healthcare provider and complies with the Health Insurance Portability and Accountability Act (HIPAA). Health information shared during your care—whether in person or through virtual visits—is protected as Protected Health Information (PHI).

Your PHI may be used or disclosed as permitted under HIPAA for purposes of treatment, payment, and healthcare operations, or as otherwise required by law. Uses or disclosures outside of these purposes generally require your written authorization.

You have rights under HIPAA, including the right to access your records, request amendments, request restrictions, and request confidential communications.

A separate Notice of Privacy Practices, which provides a detailed description of how medical information may be used and disclosed and how you can access that information, is provided to all patients as part of the intake process and is available upon request. To request a copy, please contact emma@havenpelvichealth.com.

Virtual Visits and Communication

All telehealth sessions are conducted through secure, HIPAA-compliant platforms. Haven Pelvic Health uses Google Workspace (HIPAA-enabled) for email communication.

While we use secure systems, please avoid sharing sensitive health information via unencrypted email or standard contact forms.

Cookies and Analytics

Our website uses cookies and analytics tools (including Squarespace and Google Analytics) to track site performance and visitor behavior. Cookies are small text files stored on your device that help us improve your browsing experience.

You can disable cookies through your browser settings, though some features of our website may not function properly if you do so.

Data Retention

We retain personal and health information only as long as necessary to provide services, fulfill legal obligations, or maintain medical records as required by law.

Contact form submissions are typically retained for up to one year unless they become part of an active care relationship.

International Data Transfers

Some of the services we use, such as Squarespace or Google Analytics, may process data outside of your state or country. These providers are required to maintain appropriate data protection safeguards consistent with U.S. standards.

Your Choices and Rights

You have the right to:

  • Request access to or correction of your personal information

  • Request deletion or restriction of your data (where legally permitted)

  • Withdraw consent for communications at any time

  • Opt out of analytics or cookie tracking by adjusting your browser settings

To exercise these rights, please contact us at emma@havenpelvichealth.com or (252) 435-7871.

Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. However, no online system is entirely secure, and we cannot guarantee absolute protection.

Policy Updates

We may update this Privacy Policy periodically to reflect new regulations or changes in our practices. The revised version will always be available on this page with a new “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Haven Pelvic Health, LLC
St. Petersburg, Florida
emma@havenpelvichealth.com
(252) 435-7871